Customer Service Adviser
Objective of the Position:
The objective of the Customer Service Adviser position is to exploit and develop a customer portfolio and to prospect with a permanent concern for quality of service, profitability and risk control.
Key responsibilities:
- Develop and optimize the GNP and profitability of his portfolio
- Build customer loyalty and search for new prospects
- Address the requests from customers
- Advise customers and prospects on banking services and products
- Promote and sell products and services
- Analyse his portfolio and implement all types of commercial activities with the support of the Chief Operating Officer
- Monitor customer profitability
- Participate actively in reviewing every application for funding
- Appraise and control commercial risk
- Maintain good portfolio accounts
- Manage accounts receivable, irregular accounts, dormant accounts and frozen accounts
- Comply with ethical rules
Training and experience:
- 4/5 of post-secondary education in Management/Finance/Banking
- At least 5 years of proven experience in banking (Operations)
Deadline for application: Friday 10 February, 2017
