Customer Service Adviser

Objective of the Position:

The objective of the Customer Service Adviser position is to exploit and develop a customer portfolio and to prospect with a permanent concern for quality of service, profitability and risk control.

 Key responsibilities:

  • Develop and optimize the GNP and profitability of his portfolio
  • Build customer loyalty and search for new prospects
  • Address the requests from customers
  • Advise customers and prospects on banking services and products
  • Promote and sell products and services
  • Analyse his portfolio and implement all types of commercial activities with the support of the Chief Operating Officer
  • Monitor customer profitability
  • Participate actively in reviewing every application for funding
  • Appraise and control commercial risk
  • Maintain good portfolio accounts
  • Manage accounts receivable, irregular accounts, dormant accounts and frozen accounts
  • Comply with ethical rules

 Training and experience:

  • 4/5 of post-secondary education in Management/Finance/Banking
  • At least 5 years of proven experience in banking (Operations)

 Deadline for application: Friday 10 February, 2017